Editor's review
This utility helps add a feature to the osCommerce based stores.
Survey Builder for osCommerce is an element of your e-store feedback system. This is a marketing tool and makes sure that the business is moving forward as you wanted it. Feedback from customers and prospects are the most accurate method of determining what is right or what is wrong with your store. Why any particular product sells well or one doesn’t is something only customer feedback can tell you. Creating an appropriate survey and getting feedback, analyzing the same are some things you could do. You can invite a segmented section of your customers or all of them to request feedback on the issues you want to find out about. The tool will let you create any kind of survey. It could be as detailed or as simplified you want it to be.
Depending on what you are looking for, you could gather responses and find out what exactly customers feel. One should be careful that your survey is not designed to be self-fulfilling. It is absolutely necessary to avoid that trap. You will never get the right response if you do so. You are likely to think, everything is fine at the end of the survey. The survey is also a tool to make customers feel appreciated. They feel good when their opinions are valued. Customer community can be asked to rank the feedback and the ideas so that some amount of analysis is also done by the community. You could be sure, they will love it! This is a good product.
User comments